Frequently Asked Questions
Standard appointment times are 15 minutes. In that time a doctor can at best only properly address one or two problems.
If you think you may need a long appointment with the doctor, please tell the receptionist at the time of booking the appointment.
Consultation charges are based on both the complexity of your condition and the length of the consultation.
In general we do not ''bulkbill'.
However, we do offer concession to pensioners, healthcare cardholders and students without independent means. Our reception staff can inform you of the fee each doctor charges.
If you believe your problem is urgent and needs to be seen on the day, please inform the receptionist. If there are no free regular appointments, reception staff will arrange for the nurse to speak to you to better ascertain your problem and if necessary be seen by a doctor on the day or if required direct you to a hospital.
If however you have an acute emergency, we would suggest you immediately attend either Sir Charles Gairdner Hospital (for teenagers and adults) or Princess Margaret Hospital for children under 14 years.
If you are experiencing chest pains, difficulty breathing or stroke symptoms: CALL 000 FOR AN AMBULANCE
Our friendly nurses Claire & Deb are available Monday to Friday 10am - 4pm.
Unless pre-arranged with your doctor, we ask that you come back to discuss the results of any tests.
We ask that patients make appointments for script renewals or specialist referrals.
We understand that this is not always possible and on these occasions our doctors may write a prescription or referral without consultation.
All scripts and referrals written without consultation will be subject to a small charge, unfortunately this charge is not refunded by Medicare. If you require and Authority Script you will need to make an appointment with your doctor.
Telephone calls interrupt consultations and inconvenience patients in the surgery. Calls to doctors should be kept to a minimum.
Often the reception or nursing staff can be of assistance. Nonetheless, where required, all our doctors will return your calls.
Where possible we require a minimum of 3 hours notice for cancellations, giving us time to notify other patients waiting for appointments.
It is the policy of this practice to charge for missed appointments.
Between 7pm and 10pm Monday to Friday, we are happy to received emergency inquires.
Call will be diverted to one of our doctors during these times. If you require medical assistance after 10pm, weekends or public holiday we would recommend:
GP After Hours (Subiaco): 9382 9606
Locum Service: 9328 7111
Both the above services will forward copies of attendance notes, investigation results and admission notifications pertaining to a patient's attendance to this practice within 24 hours.
Their charges vary according to the time of consult and the length of the consult.
The locum service does bulkbill pensioners
This practice is committed to maintaining the confidentiality of your personal information. Your medical record is a confidential document.
This practice maintains security of personal health information at all times and ensures that this information is only available to authorised members of staff.
To improve our service, we welcome any thoughts or suggestions you may have about the running of the practice.
The practice manager Patricia Reid is happy to be contacted to discuss any problems or suggestions you may have.
However, if you feel you need to discuss a problem outside the practice, the government funded body for dealing with health complaints in WA is:
Office of Health Review
Level 12, St. Martin's Tower
44 St. Georges Terrace
Perth WA 6000
Ph: (08) 9323 0600
Home visits are provided to our regular patients who are very ill and are unable to attend the surgery.
Please let us know early in the day so the doctor can arrange his/her time to meet your needs. The cost of home visits are charged at the discretion of the visiting doctor. If your doctor is too busy and unable to attend, we may arrange for our locum service to visit.