Frequently Asked Questions

Short 1telephone consultations can be booked online. Video consultations must be booked through reception. There are additional phone and video consults available at times that are not currently visible on the online booking system and are available by calling reception.

You are able to change your online booking to a telehealth consult by calling the practice.

Video consultations

Most of our doctors can offer video consultations through the HealthDirect platform. Please book by calling reception and advise if you prefer invitation by email or sms.

Video consults attract the same fees as face to face consults.

They may be preferable for some presentations, including Covid infections and mental health.

It is important that you have the latest internet browser on your phone, mobile device or computer to enable the consultation.

Click here to see a pictorial of the video call guide..

When you receive the link, you will be required to put in your name and capture a photo for identification purposes.

You will then enter a virtual waiting room. The doctor will admit you when they are ready for the consultation. You should be warned if the doctor is running > 15 minutes late.

Sometimes the connection can require refreshing if it is dropping out.

Standard appointments are up to 15 minutes. Please consider making a longer appointment at the time of booking for multiple or complex problems. Note that longer appointments may not be available at certain times of the day.

Please book procedures, chronic disease management plans, mental health care plans, driving licence medicals, iron infusions and nursing appointments through reception in order to allocate the correct amount of time with the doctor +/- nurse.

Our doctors have “book on the day” appointments that become available first thing in the morning. Telephone consultations should be available on the day for anyone who is Covid positive and wishing to speak with a doctor.

We offer telephone consultations to our existing patients. Please ask reception when booking.

You will receive an sms reminder about your appointment if you have a valid mobile phone number on record.

If you are a new patient, please download and complete our new patient form and bring it to your appointment or print, sign, scan and email to reception@orfp.com.au.

New patients are to please come 5-10minutes prior to their appointment time.

We are a privately billing practice, but offer some concessions to pensioners, healthcare card holders, students and children<16, at the discretion of the treating doctor.

Please ask reception regarding fees for other services and procedures.

Video consultations are now available at certain times with some of our doctors and attract the same fees as face to face appointments. They currently need to be booked through reception.

Please note that Saturday mornings are charged at a higher rate and we do not bulk bill on a Saturday morning unless there are exceptional circumstances.

Fee = $100 for a standard level B consult on a Saturday.

Mental health care plan/consult $150.

Private influenza vaccines $25.

Where possible, we require a minimum of 3hours notice for cancellations, giving us time to notify other patients waiting for appointments. Our practice policy is to charge a minimum of $50 (short consult) for missed appointments.

Our friendly nursing staff Claire and Debbie are available Monday to Friday 9:30-4.

Please CALL for an appointment.

Click here for the nursing services provided at our practice .

For severe acute emergencies including chest pains, difficulty breathing or stroke symptoms, please call 000.

The closest 24 hour hospital emergency departments are: Sir Charles Gairdner Hospital (adults)

Perth Children’s Hospital (<15yo)

King Edward Memorial Hospital (obstetric and gynaecological problems).

We will do utmost to see urgent care patients during normal working hours. Most of our doctors have book on the day appointments.

If you require medical assistance after hours, we would recommend: 

GP After Hours (Subiaco) 9382 9600
Locum (Dial-A-Doctor)   1300030030 Dial-A-Doctor

The above services will forward copies of attendance notes, investigation results and admission notifications pertaining to a patient's attendance to this practice within 24 hours.

Their charges vary according to the time of consult and the length of the consult.

The locum service does bulkbill Medicare holders.

We prefer patients make appointments for script renewals or specialist referrals.

If you are an existing patient of the practice, this can be done in a phone consultation with one of our doctors as we understand that it is not always possible for you to come in.

Some scripts may be provided without a consultation if you have been seen in the practice within the last 6 months. Please call the surgery or send a request through our online booking service. Prescriptions or referrals written without a consultation will be subject to a fee of $22 that is not rebatable by Medicare.

Our practice preference is to provide e scripts (click on link below for more information about e prescribing).

Please note that referrals to specialists cannot be backdated.

Telephone calls to doctors should be kept to a minimum as we encourage you to make an appointment for clinical advice. Please speak to our friendly reception staff for assistance.

All electronic communication is replied to.

If you would like to discuss your results with the doctor, please make a follow up appointment.

As our doctors review many results daily, all normal results will not be followed up.

If there is an urgent abnormal result, you will be contacted by phone

All non-urgent abnormal or unexpected results will be followed up. The first recall may be an sms message, followed up by a phone call from reception staff.

Please make sure your contact details are kept up to date.

This practice is committed to maintaining the confidentiality of your personal information.

Your medical record is a confidential document.

This practice maintains security of personal health information at all times and ensures that this information is only available to authorised members of staff.

Please see our reception staff if you wish to obtain a copy of our privacy policy.

To improve our service, we welcome any thoughts or suggestions you may have about the running of the practice. Please do not hesitate to leave your feedback on our contact form.

The practice manager, Sarah Reely, is happy to be contacted to discuss any problems or suggestions you may have.

However, if you feel you need to discuss a problem outside the practice. The government funded body for dealing with health complaints in WA is:

Health & Disability Services Compalints Office
GPO Box B61
Perth WA  6038
Tel: 6551 7600

Home visits can be provided to our regular patients who are ill and are unable to attend the surgery.

Please let us know early in the day so the doctor can arrange his/her time to meet your needs. The costs of home visits are charged at the discretion of the visiting doctor. If your doctor is too busy and unable to attend, we may arrange for our locum service to visit.